FINCA Malawi Celebrates Customer Experience Day and Mother’s Day in Style

November 1, 2016

FINCA Malawi, as part of celebrating Customer Experience day, conducted a customer experience day that was combined with a National Wide Mother’s Day Celebration on October 14th, with all branches participating. The activity was aimed at increasing awareness of FINCA customer experience amongst staff at the same time documenting feedbacks both positive and negative from customers.

It was an interactive and engaging session, where all staff and selected customers participated shared experiences and views around Customer Experience and Mother’s Day. Customers walked away with prizes ranging from wrappers, t-shirts, drinks and snacks. On the day customers were very excited and really appreciated on how staff interacted with them through a warm welcome and friendly conversation, this enlightened customers and staff as such they had to share the following;

From Customers

“I have been a FINCA client for 14years and I just won a t-shirt, I am very thankful and excited, thank you very much’’.

“Wow wow, I am so speechless, thank you very much for the Wrapper’’.

“I hope these will be done more and more often, for this was such a unique thing that I never expected, thank you FINCA’’.

“It was not only me who won but we are so delighted with the gifts that were won on this day and could we have more of these activities’’.

From Staff

“We had a nice time with our customers, they have felt the touch from us’’ Nchalo Branch.

“We are so thankful to management for bringing this idea as it helped us to interact with our clients, and we realized our shortfalls as a branch and also as an organization’’ Mzuzu Branch.

FINCA Pamodzi!! FINCA Woyee!!

HAPPY CUSTOMER EXPERIENCE DAY and MOTHERS DAY.